The origins of drive-through service can be traced back to banks in the United States.
The “girl in the window”
The Exchange National Bank in Chicago opened the very ﬁrst drive-up teller in 1946, with Jewett City Savings Bank joining the trend in 1971, opening its first at the Main Office. To announce the launch, the Bank mailed out a flyer informing customers about the new service available while inviting them to “come to see our girl in the window.” Since introducing the first drive-up, six out of seven Jewett City Savings Bank locations offer drive-up teller services, and access to 24-hour drive-up automated teller machines.
Over the last 70 years, drive-up windows have evolved to embrace more self-service transactions, including interactive teller machines.
Finding new purpose
When COVID-19 hit and businesses were forced to temporarily close their doors, drive-up windows found new purpose as banks including Jewett City Savings Bank, were able to conduct business while maintaining social distancing and safety measures. Even today, drive-up tellers remain busy as customers have come to rely on the convenience and personal service provided at the drive-up window.
Stay tuned as we share more throwbacks from the past 150 years.