Important Information About Our Response to COVID-19
Updated November 2, 2020
At Jewett City Savings Bank, we take the health and safety of our customers, employees, and neighbors seriously. Below you will find information about how we are managing the changes and challenges related to COVID-19 (Coronavirus).
Our bank lobbies are open. We reconfigured our lobbies and implemented precautionary measures for the safety of our customers and staff. Here is what to expect when you visit one of our branch offices:
A bank employee will greet you at the door.
A mask or face-covering that covers your nose and mouth is required. Customers that are not able to wear a mask may continue to use our drive-up window.
Because masks or face-coverings are required, customers and visitors will be asked to present valid identification at the door.
There is a limit to the number of customers that will be permitted in the bank lobby to maintain adequate social distance.
Decals have been installed on the floors to direct traffic and help customers maintain adequate social distance when waiting for a service representative.
Acrylic dividers have been installed at all customer service desks and workstations.
Hand sanitizer is available at all of our entrances.
High-touch surfaces are being cleaned with disinfectant after every customer and may take a few minutes to complete. We appreciate your patience as these cleaning protocols are for everyone’s safety.
We understand that some customers may not be ready to enter our offices. We will continue to handle all of your banking needs through our drive-up windows, where available. There may be longer wait times because we are handling more complex transactions at the drive-up window. We ask for your patience and understanding.
Our staffs are cleaning the drive-up window drawers and tube canisters with disinfectants after every customer use. They are also cleaning the keypads and touchscreens on our ATMs frequently throughout the day.
Our staff will be wearing a mask or face-covering, unless unable due to a medical condition. We are using hand sanitizer and washing our hands frequently throughout the day. And, any employees who feel ill are instructed to stay home.
All transactions will be handled through our drive-up window. For more complex transactions, such as opening a new account or authorizing a wire transfer, please call the office in advance.
You can put your deposit or loan payment in an envelope and drop it off in the night depository, available at all branch locations.
Through our ATM network, you can withdraw cash, check account balances and transfer funds between your accounts with us. You can also deposit cash and checks at any Jewett City Savings Bank ATM, available at all branch locations.
Through our mobile app, you can check balances, transfer funds, pay bills, deposit checks and more.
Through online banking, you can check balances, transfer funds, pay bills, access eStatements, and send secure messages to our team for account inquiries.
If you have not used Online & Mobile Banking in the past, now is a great time to get started by signing up for Online Banking and downloading our Mobile Banking app. Click here to get started.
We continue to reinforce our health and safety practices with all employees, including the importance of proper handwashing and the regular use of hand sanitizer.
Surfaces in public spaces including countertops and doorknobs are being cleaned with disinfectants on a regular basis.
Employees who are feeling ill or are exhibiting symptoms of illness are being asked to stay at home.
To reduce exposure further, we have implemented social distancing strategies, such as no longer greeting colleagues and customers with a handshake. In addition, our employees will not be joining any large group functions or community events until the threat has passed.
Be aware of Coronavirus scams
As too often is the case, periods of uncertainty are often accompanied by fraud-related attempts. Scammers have been setting up fraudulent websites to sell virus-related products and using emails and social media in attempts to steal your personal and financial information. You’ll find alerts and links to trusted sources in the latest article in our Security Center.
In addition, the Federal Trade Commission offers the following tips to protect yourself:
Never click on links from institutions unfamiliar to you. Doing so could result in having a virus downloaded onto your computer or device.
Ensure you have up-to-date virus protection software and the latest updates downloaded on your computer or device.
Ignore ads and online offers promoting vaccines, preventions, treatment, or claims of cures for the Coronavirus.
Remember, Jewett City Savings Bank will never call you, unsolicited, and ask forinformation about your accounts. If you suspect you have been the victim of fraud, please contact the Bank immediately.
How to contact us
Members of our team are available to answer any of your questions or concerns during regular business hours.
You can call any of our branch offices or our main office at 860-376-4444 or send an email using our contact form. Please note that email is not secure and confidential information, such as your account number, should not be included in your message. You will find our office hours, locations and telephone numbers on our Locations page.
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