The Branch Supervisor will assist with the supervision of branch staff and the coordination of branch activities.
Account activity – Open all types of deposit accounts and assist customers with any questions or problems on existing accounts. Perform file maintenance of customer account information. Process applications for ATM/debit cards, and telephone and online banking. Process customer transactions including deposits, withdrawals, loan payments, night drop transactions, cash items and cash advances. Cash checks, sell bank checks and redeem savings bonds. Process IRA deposits, distributions and roll-overs. Provide customer access to safe deposit boxes and process new and closed rental agreements. Recommend cash orders to Branch Manager. Verify, distribute and balance vault currency and coin. Balance ATM and cash drawer.
Customer service – Provide customers with counsel and advice within scope of authority. Troubleshoot and reconcile problems and complaints. Maintain up-to-date knowledge of the Bank’s products and services. Cross-sell Bank products and services and refer customers to our commercial lenders and Infinex representative. Provide notary public and signature guarantee services.
Lending – Accept applications for all types of loans not secured by real estate. Complete application packages, accurately enter application data into the loan origination system, collect additional documentation as needed and submit files in a timely manner. Conduct closings for approved loans.
Other duties – Assist with various branch audits and various branch reports. Work with the Branch Manager to ensure the security of branch premises and the proper maintenance of branch grounds, facilities and equipment. Respond to night alarm calls as needed. Provide input in the performance evaluation process.
High school diploma or equivalent. At least 2 years experience in a retail banking position with demonstrated supervisory, organizational, analytical, and customer service skills. Strong communication and computer skills. Must be able to lift 25 pounds (accommodations available for medical conditions), and use various office equipment including computer terminal. May be required to work extended or weekend hours.
46 West Broad Street, Pawcatuck, CT