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Online Banking FAQs

I just registered for Online Banking. When will I be able to log in and start using it?

As soon as you have completed the registration process, you will have immediate access to Online Banking. For business customers, the registration verification process is usually completed within two business days.

I have entered all the correct information to register for Online Banking, but I keep getting a system error message. What should I do?

This message usually indicates that the password criteria have not been met. Confirm that the password you are entering meets the criteria. If you continue to experience any issues when registering for Online Banking, contact a customer service specialist at any branch office during normal business hours.

Can I register for Online Banking using the mobile app?

Yes. You may complete the user registration for Online Banking using our mobile applications.

I have a joint account with my spouse. Do we both have to register to use Online Banking?

Each account owner must register separately for Online Banking. The user registration requires information that is unique for each individual, such as social security number, and this information is used to verify your identity when you contact Online Banking Customer Support.

What if I’m having trouble signing in to Online Banking?

If you are experiencing difficulties signing in to Online Banking, check here for information on the most common sign in problems.

How do I reset my password?

If you have forgotten your password, the “Forgot Password” feature will verify your identity using your personal authentication information. You will then be permitted to change your password and receive immediate access to your accounts. Reset your password now.

What are the password criteria for Online Banking?

Your password must be from 8 to 32 characters in length and must include three of the following four criteria:

  • upper case letters (A – Z)
  • lower case letters (a – z)
  • numbers (0 – 9)
  • symbols ( `!@#$%^&*( ) _+ = – {}|’; : /. , ?)

Why am I getting an unexpected error when trying to change my password?

This message usually indicates that the password criteria have not been met. Confirm that the password you are entering meets the criteria. If you continue to experience issues, contact a customer service specialist at any branch office during normal business hours.

I just opened a new account. When will I have access to the account in Online Banking?

New accounts are immediately available through Online Banking to all account owners.

Can I pay my Jewett City Savings Bank loan or mortgage through Online Banking?

You can make your loan or mortgage payment with us by transferring funds from your checking or savings account with us. Select the Transfer Funds tab and select your loan or mortgage in the To Account drop-down menu. Please note that payments less than the current amount due will not be accepted.

I set up an external account for Bank to Bank Transfers and completed the account verification. How will I know when it is available for transfers?

You will receive an email notification when your external accounts are available for transfers.

Can I change my User ID for Online Banking?

The option to change your User ID is available in the Online Banking Service Center.

How do I change my email address?

The option to change your email address is available in the Online Banking Service Center.

What browsers are currently supported for Online Banking?

We support the two most recent versions of the following browsers for Online Banking. For Windows; Microsoft Internet Explorer, Mozilla Firefox, or Google Chrome. For Macintosh; Safari or Mozilla Firefox.

Do I need to allow cookies?

The Pay My Bills section of Online Banking requires the use of cookies — small files stored within your browser — to function properly. We’ve provided links to the instructions for enabling cookies for the four most frequently used browsers below.

How can I learn more about Online Banking?

Watch any of our help videos to find out more about using Online Banking from Jewett City Savings Bank.

What if I need additional help?

Our friendly customer service staff in our branch offices provide customer support for Online Banking. You may call our main office at 860-376-4444 or any branch office any day the Bank is open from 8:00 a.m. until closing. You may also contact us with your questions using the secure messages link in the Online Banking Message Center.

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