We may block or limit the types of transactions processed using debit cards in response to alerts of excessive fraudulent activity. We take these precautions to protect our customers and the funds in their accounts from potential fraud. Information regarding these transaction limitations is provided below.
If you are traveling abroad, please be advised that we block all ATM and debit card transactions initiated in Bosnia-Herzegovina, Brazil, Cuba, France, India, Libya, Malta, Nigeria, North Korea, and Romania. In Great Britain and Saudi Arabia, we are currently blocking signature-based and Internet debit card transactions. You will be able to process PIN-based transactions with your ATM or debit card.
We also block signature-based debit card transactions in the states of California, Illinois, Nevada and Tennessee. In California and Illinois, we are also blocking PIN-based transactions initiated in discount stores, grocery stores and supermarkets.
You will be unable to use your debit card for Internet-based transactions in Albania, Azerbaijan, Croatia, Cyprus, Hong Kong, Latvia, Liechtenstein, Luxembourg, Malaysia, Mauritius, Netherlands, Netherlands Antilles, Philippines, Singapore, Slovenia, and Vietnam.
If you suspect there may be fraudulent activity on your account, you must notify the bank immediately.
To report a lost or stolen ATM or debit card, contact the bank as soon as you become aware that your card is missing. You may contact any branch office during business hours or call HOT CARD Lost & Stolen Services at 1-800-264-5578 after business hours.
You can learn more about protecting your card or reporting fraudulent transactions by visiting the Federal Trade Commission website.