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6 local food pantries share $15,800 from Jewett City Savings Bank Foundation

Six local food pantries recently received grants totaling $15,800 from the Jewett City Savings Bank Foundation.

The awards were made to pantries that serve residents in need of assistance in communities served by the Bank. They included the Friends of Assisi Food Pantry in Danielson, Gemma E. Moran United Way/Labor Food Center in New London, Preston City Congregational Church, St. Mary Food Pantry in Jewett City, Town of Pomfret Food Pantry, and the Project PIN Food Pantry in Moosup.

Project PIN, which provides food to nearly 900 individuals a month, will use its $4,300 donation from the Jewett City Savings Bank Foundation to purchase additional refrigeration appliances at its location in the basement of All Hallows School in Moosup. In Danielson, the Friends of Assisi Food Pantry will purchase not only food but also diapers with its $2,000 award.

The Foundation’s $1,500 gift to the Gemma E. Moran United Way/Labor Food Center in New London will be used to support the Center’s mobile food pantry program, which serves an average of 1,000 households each month at its distribution sites including Jewett City.

The additional awards, ranging from $500 to $5,000 each, will all be used to purchase food for existing programs in the communities they serve.

“The food pantries in our area are vital resources for those who have no place else to turn,” said Kevin Merchant, president of the Jewett City Savings Bank Foundation. “We are proud to partner with these organizations to help assure that no one goes without, especially at this time of year.”

Jewett City Savings Bank wins Gold again as Best Community Bank in the state

CRBest_Gold_09For the second consecutive year, Jewett City Savings Bank is a Gold Award winner, named as the 2015 Best Community Bank in Connecticut by readers of The Commercial Record. The annual competition measures the loyalty and satisfaction that readers of the prominent trade publication have with providers of services in the financial and real estate industries.

Winners of the Gold Award, the highest rank in each service category surveyed, are considered to be a perfect example for others in their field in terms of performance and service.

“The recognition of Jewett City Savings Bank as the Best Community Bank again this year is truly an honor,” said Kevin Merchant, president and CEO. “It proves to us that putting customers and community first is the ideal way for a hometown bank to live up to, and exceed, expectations.

“Being named The Best at what we do is rewarding; it reflects our ongoing commitment and dedication to those we serve. We are grateful to the readers of The Commercial Record for their endorsement and their confidence.”

Michael Alberts joins Jewett City Savings Bank as Commercial Loan Officer

Mike_AlbertsKevin Merchant, president and CEO of Jewett City Savings Bank, announced that Michael Alberts, of Woodstock, has joined the Bank’s commercial lending team as Vice President, Commercial Loan Officer.

Alberts, a Connecticut State Representative in the 50th District and former United States Air Force Captain, has an exceptional track record of service and advocacy. He also has built a distinguished career in the financial services industry, spanning nearly 30 years, working with both small and large institutions in Connecticut.

He joins Jewett City Savings Bank from Citizens Bank, where he served as Vice President and Commercial Relationship Manager. In his new role, he will be responsible for managing new and existing commercial banking relationships and supervising the commercial lending department.

“We are delighted to welcome Mike to the Jewett City Savings Bank team. His strong leadership of the commercial lending team and knowledge of the local business community will be invaluable in helping Jewett City Savings Bank carry out our mission of helping strengthen local businesses,” said Kevin Merchant, President and CEO.

Jewett City Savings Bank Helps Purchase New Chimes for Griswold

To help restore a 20-year tradition in the Town of Griswold, Jewett City Savings Bank donated $2,000 for the installation of a new chime system. The donation was made in collaboration with community residents who raised an additional $2,000 toward the purchase of the system.

Originally installed in 1995, the centrally located chime system is housed in the bell tower of the Jewett City Baptist Church. In November 2014, the chimes stopped working and Jewett City Savings Bank donated $250 to have the system shipped to Ohio for repairs. When the Town determined that purchasing a new system would be more cost-effective, Jewett City Savings Bank agreed to contribute half the cost of the new system provided that town residents were on board with the purchase. To raise the additional funds, the Jewett City Fire Department held a boot drive collecting donations from people and raised the additional $2,000.

The installation of the new chime system was completed the week of July 6th, with the official unveiling of the system on Monday, July 13th.

“Jewett City Savings Bank is pleased to do our part to help bring the chimes back to downtown Jewett City and to witness another great example of the local community coming together to support a proud tradition,” said Kevin Merchant, President and CEO of Jewett City Savings Bank.

L to R:  Kevin Merchant, President & CEO of Jewett City Savings Bank; Laura Zurn, Head Trustee of Jewett City Baptist Church; Alan Geer; Kevin Skulczyck, First Selectman of Town of Griswold; Rev. David Honeychurch of Jewett City Baptist Church; Thomas Mieldzioc, Firefighter/EMT with Jewett City Fire Department.

L to R: Kevin Merchant, President & CEO of Jewett City Savings Bank; Laura Zurn, Head Trustee of Jewett City Baptist Church; Alan Geer; Kevin Skulczyck, First Selectman of Town of Griswold; Rev. David Honeychurch of Jewett City Baptist Church; Thomas Mieldzioc, Firefighter/EMT with Jewett City Fire Department.

 

L to R: Thomas Mieldzioc, Firefighter/EMT with Jewett City Fire Department; Laura Zurn, Head Trustee of Jewett City Baptist Church; Rev. David Honeychurch of Jewett City Baptist Church; Kevin Merchant, President & CEO of Jewett City Savings Bank.

L to R: Thomas Mieldzioc, Firefighter/EMT with Jewett City Fire Department; Laura Zurn, Head Trustee of Jewett City Baptist Church; Rev. David Honeychurch of Jewett City Baptist Church; Kevin Merchant, President & CEO of Jewett City Savings Bank.

Jewett City Savings Bank donates $20,000 to support Griswold Bicentennial

Funds used to support a variety of events to bring local people together

Jewett City Savings Bank announced a $20,000 donation to support the Griswold Bicentennial. The donation will be used toward a variety of events and activities designed to bring local people together to celebrate the Town of Griswold’s proud history. The sponsorship includes the fireworks display over Ashland Pond on August 15th, the Bicentennial Gala Ball on September 13th, and the House Decorating Contest in December.

“As your Hometown Bank, Jewett City Savings Bank has always been dedicated to supporting the events that help strengthen our local communities. We’re proud to be a part of Griswold’s 200th year celebration and to be right here to help local people connect and prosper,” said Kevin C. Merchant, President and Chief Executive Officer.

Jewett City Savings Bank donates $20,000 to support Griswold Bicentennial

Jewett City Savings Bank donates $20,000 to support Griswold Bicentennial

Online Banking is New & Improved

Recently, our customers were introduced to a new and improved Online and Mobile Banking experience.

Current Online Banking Customers
Your user name, password and personal image will remain the same in the upgraded system. Before accessing the upgraded system for the first time, you will be asked to read and accept the Online Banking Agreement.  You will also be asked to update your email address.

Here are some of the new features you will find when you log in to the new Jewett City Savings Bank Online Banking service:

Manage your money
Use “Manage My Money,” our robust budgeting and personal finance management tool to get a clearer picture of how, and where, you spend your money.

Customize your homepage
Use the available modules to customize your Online Banking experience.

Make bank-to-bank transfers
Have accounts outside of Jewett City Savings Bank? Now you can transfer funds between financial institutions quickly, easily and conveniently.

Make JCSB Loan Payments
Ensure your Jewett City Savings Bank loan payments are made on time, every time by making an immediate payment from your Jewett City Savings Bank deposit account.  Other payment scheduling options are also available.

Sign up for estatements
Cut down on the paper and increase the security of your account information by signing up to receive your statements through Online Banking.

Get help
Look for the (?) symbol or the help videos that are available throughout Online Banking.  You can also contact Online Banking Customer Support toll-free at 1-877-864-5189 at any time for assistance.

Plus … Go Mobile
With the upgrade we introduced new mobile banking apps for Apple® and Android® devices. Simply visit the Apple App Store or Google Play® to download the app to your smart phone or other compatible device. (Please note, message and data rates may apply – check with your carrier for details.)

Informational videos
Our library of Online Banking video demos will walk you through many of the primary functions and features available in Online Banking.  You will find them all here and also within the Online Banking service in the applicable module.

Jewett City Savings Bank Foundation Now Accepting 2015 Grant Applications

The Jewett City Savings Bank Foundation is now accepting 2015 grant applications from local 501(c)(3), 170(c)(1), and other qualified non-profit organizations in the communities Jewett City Savings Bank serves. The process is part of Jewett City’s long-standing tradition of providing support to the local organizations that help strengthen our neighborhoods.

Guidelines and grant applications for 2015 are available online at jcsbank.com and at all offices of Jewett City Savings Bank. Completed applications must be received no later than August 31, 2015 with funding awarded by December 31, 2015.

Grants, available up to a maximum of $5,000, may be awarded for existing program support, general support, special projects, and/or start-up endeavors covering a variety of issues impacting the community. Specific amounts will be determined by demonstrated needs and existing resources of each organization. The Foundation does not provide funding for individuals, sports, individual schools or religious groups.

In 2014, Jewett City achieved another year of record growth in charitable giving, providing more than $60,000 in grants to help local non-profits, including emergency services organizations, food pantries, and health and educational institutions. With these contributions, the Foundation has awarded more than $500,000 since its inception in 2003.

“We understand how important local non-profit organizations are to the health and vitality of our communities and through the Foundation are committed to providing the financial support they need to carry out their missions,” said Kevin Merchant, president and CEO. “It’s one of our most important responsibilities as the hometown bank.”

Blocked Debit Card Transactions

We may block or limit the types of transactions processed using debit cards in response to alerts of excessive fraudulent activity.  We take these precautions to protect our customers and the funds in their accounts from potential fraud.  Information regarding these transaction limitations is provided below.

IN THE UNITED STATES

You will be able to process PIN-based and Internet transactions with your debit card in the states listed below; however, we are currently blocking signature-based debit card transactions as follows:

  • greater than $10 in the states of Arizona, California, Illinois, Nevada, New Mexico, North Carolina and Tennessee
  • greater than $50 in the states of New Jersey, New York and Pennsylvania
  • greater than $50 at wholesale clubs, convenience, grocery, liquor, home supply, home furnishing, department and drug stores in the state of Massachusetts
  • greater than $100 at wholesale clubs, convenience, grocery, liquor, home supply, home furnishing, department and drug stores in Connecticut and Rhode Island

OUTSIDE THE UNITED STATES

If you are traveling abroad, please be advised that we block all ATM and debit card transactions initiated in Bosnia-Herzegovina, Brazil, CubaFrance, IndiaLibya, Malta, Nigeria, North Korea, and Romania.

In Great Britain and Saudi Arabia, we are currently blocking transactions initiated on the Internet and signature-based transactions using your debit card. You will be able to process PIN-based transactions with your ATM or debit card.

In China, signature-based debit card transactions are being blocked.  You will be able to process PIN-based transactions and transactions initiated on the Internet.

In Italy, we are currently blocking signature based transactions greater than $25 using your debit card.  You will be able to process PIN-based transactions and transactions initiated on the Internet.

We advise using a credit card when traveling abroad instead of your debit card to protect the funds you have on deposit in your accounts from potential loss due to fraudulent transactions.

You will be unable to use your debit card for Internet-based transactions in Albania, Azerbaijan, Bulgaria, Croatia, Cyprus, Hong Kong, Latvia, Liechtenstein, Luxembourg, Malaysia, Mauritius, Netherlands, Netherlands Antilles, Philippines, Singapore, Slovenia, and Vietnam.  You will be able to process PIN-based and signature-based debit card transactions.

TO REPORT SUSPECTED FRAUD OR A LOST, STOLEN OR COMPROMISED CARD

If you suspect there may be fraudulent activity on your account, you must notify the bank immediately.

To report a lost, stolen or compromised ATM or debit card, contact the bank as soon as you become aware that your card is missing or has been compromised.  You may contact any branch office during business hours or call HOT CARD Lost & Stolen Services at 1-800-264-5578 after business hours.

You can learn more about protecting your card or reporting fraudulent transactions by visiting the Federal Trade Commission website.

Updated June 3, 2016.

Online Banking Upgrade

Soon customers will be introduced to a new and improved Online and Mobile Banking experience including new features and increased functionality. Below you will find details about how the conversion to the new system during the period from Wednesday, July 8th to Thursday, July 9th will affect Online Banking and Bill Pay customers.

Upgrade to Online Banking
On Wednesday, July 8th at 3pm we will disable Online Banking and Bill Pay while we make the necessary upgrades. Service will resume late afternoon on Thursday, July 9th once all testing and validation has been completed.

Any online bill payments scheduled to occur during this time period will still be processed. During the upgrade, you will still have access to your accounts through our 24/7 telephone banking system 1-888-JCS-BANK (1-888-527-2265), your ATM or debit card will not be affected, and our branch offices will be open their normal business hours.

At any point after the upgrade is completed, go to JCSBank.com and navigate to Online Banking. Your user name, password and personal image will remain the same in the upgraded system. Before accessing the upgraded system for the first time, you will be asked to read and accept the Terms of Service Agreement.

Online Bill Pay
If you use Online Bill Pay, you will be pleased to know that all of your previously established payees will automatically convert to the new system. We recommend that you confirm that the names and addresses of your payees are accurate. Additionally, please verify that your payee account numbers are correct.

To ensure your payments will be delivered accurately and on time, please make any necessary changes to your payee information.  To update payee information, on the “Pay My Bills” tab go to “More” and select “Payees” to view your list of payees.  From the payee list, you can view the complete information for each payee by clicking on the name.  From the payee list you can also edit the payee information, make a payment, or delete a payee using the buttons on the far right.

We also ask that you verify that any previously scheduled payments have been transferred appropriately with the correct payment amounts and delivery dates.

Mobile Banking
With the upgrade we will be introducing new mobile banking apps for Apple® and Android® devices. Simply visit the Apple App Store or Google Play® to download the app to your smart phone or other compatible device. (Please note, message and data rates may apply – check with your carrier for details.)

Our mobile-formatted website will continue to be available following the upgrade and will have additional features.  Mobile text banking will no longer be available.

Important Information for QuickBooks® and Quicken® users

Please click on the appropriate link for the operating system and version:

QuickBooks

QuickBooks for Windows

QuickBooks Online Edition

QuickBooks for Mac

Quicken

Quicken for Windows

Quicken for Mac

Important Information for Mint users

What’s New
Here are some of the new features you will find when you log in to the new Jewett City Savings Bank Online Banking service beginning on Thursday, July 9th.

  • Ability to customize your homepage
  • Make bank to bank transfers
  • Reorder checks
  • Deactivate or reactivate your debit card
  • Place a stop payment order
  • Self service center where you can re-set your own password
  • Set up automatic loan payment transfers (for Jewett City Savings Bank loans)
  • Sign up for and manage eStatements
  • Includes “Manage My Money” – a robust budgeting and personal finance management tool
  • Help videos available

If you need help
Look for the (?) symbol or the help videos that are available throughout Online Banking.  If you have any questions, you can contact Online Banking and Bill Pay Support at 1-877-864-5189 at any time.

Fraud Alert 06-01: Telephone Scam Reported

We have learned of a telephone scam that is being directed at bank customers.  The automated call informs the person that their debit card has been “deactivated” and to enter their 16-digit card number to reactivate the card.  If you receive a call like this, you should hang up immediately.  Do not provide any information.  If you received a call and provided your debit card number or other identifying account information, IMMEDIATELY call a branch office near you for assistance during business hours.  After business hours, notify our HOT CARD Lost & Stolen Service at 1-800-264-5578.

We want to take this opportunity to remind consumers that a bank will never ask you to provide your account information using automated telephone messages, text messages, or email messages.  If you receive a telephone call, text, or email message claiming to be from your bank and asking you to provide personal or account information, do not respond to the text message, do not call any telephone number provided, and do not click on any website link provided in an email.

Criminals use telephone scams (pretexting), text messages (SMiShing), and email messages (phishing) to attempt to get consumers to divulge account numbers, debit and credit card numbers, and other personal confidential information. They use scare tactics to convince consumers that their bank account, credit card or debit card have been frozen or suspended and they must provide the information to reactivate their account or card.  Never respond to the messages or use the telephone numbers or website links provided in the messages. When there is a question about your account information, you should always contact the bank directly at a telephone number or website that you know to be legitimate (from a statement or receipt).

You can learn more about pretexting and phishing from the Federal Trade Commission. If you received a telephone call or text message, you can also file a complaint with the Federal Trade Commission at www.FTCcomplaintassistant.gov.