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May 2018
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Loan Servicing Manager Wanted

Jewett City Savings Bank is seeking an experienced Loan Servicing Manager with strong experience in servicing commercial, residential, and consumer loans and lines of credit for the bank in the most cost-effective manner consistent with good customer service, compliance, and sound controls.

Primary Responsibilities:

  • Supervises loan servicing, loan onboarding, document imaging functions, and staff to meet the expectations of risk management, and to deliver on service expectations that sets us apart from competitors.
  • Oversees all aspects of servicing for all loans. This servicing includes posting of loan payments, the payment and monitoring of real estate taxes, hazard, mortgage, and flood insurance for all escrow accounts, the escrow analysis, loan collection functions, loan onboarding, document imaging functions, and preparation of all required reports.
  • Performs the quality control function and is responsible for ensuring the Bank maintains a well- documented loan portfolio with respect to compliance with state and federal laws and regulations, and Bank lending policies and procedures.
  • Coordinates problem loan resolution with attorney, borrower and management, follows up as to status of foreclosure proceedings, and prepares status reports for senior management.
  • Is responsible for ensuring the Home Mortgage Disclosure Act (HMDA) data collection, reporting, editing and transmission are timely and accurately.

Position Requirements:

  • Associates degree or its equivalent in specialized lending course work or training.
  • Five or more years of loan servicing experience with strong management/ supervisory experience along with extensive knowledge of core loan operating systems.  COCC experience preferred.
  • Excellent communication skills as evidenced by the ability to interact both verbally and in writing with customers and co-workers. Demonstrated ability to use discretion, tact, and diplomacy when dealing with customers and co-workers.
  • Strong leadership skills with experience developing new staff in technical proficiency, increased production, and engagement with the organization.



EEO employer; all qualified applicants will receive consideration for employment without regard to disability status, protected veteran status, or other any other characteristic protected by law