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Beware of “Warranty” Telephone Scams

We have learned of a telephone scam in which the caller ID indicates that the call is coming from Jewett City Savings Bank.  The automated call informs the person that they have a warranty that is expiring and will ask for account or debit card information to continue or renew the warranty.  If you receive a call like this, you should hang up immediately.  Do not provide any information.

We want to take this opportunity to remind consumers that a bank will never ask you to provide your account information using automated telephone messages, text messages, or email messages.  If you receive a telephone call, text, or email message claiming to be from your bank and asking you to provide personal or account information, do not provide any account-related information, do not respond to the text message, do not call any telephone number provided, and do not click on any website link provided in an email.

Criminals use telephone scams (pretexting), text messages (SMiShing), and email messages (phishing) to attempt to get consumers to divulge account numbers, debit and credit card numbers, and other personal confidential information. They use threats of discontinuing services to convince consumers to provide them with their bank account, credit card or debit card information.  You should never respond to the messages or use the telephone numbers or website links provided in the messages. When there is a question about your account information, you should always contact the bank directly at a telephone number or website that you know to be legitimate (from a statement or receipt).

You can learn more about pretexting and phishing from the Federal Trade Commission. If you received a telephone call or text message, you can also file a complaint with the Federal Trade Commission at www.FTCcomplaintassistant.gov.