Blocked Debit Card Transactions
We may block or limit the types of transactions processed using debit cards in response to alerts of excessive fraudulent activity. We take these precautions to protect our customers and the funds in their accounts from potential fraud. Information regarding these transaction limitations is provided below.
IN THE UNITED STATES
We are currently blocking signature-based debit card transactions greater than $10 in the states of Arizona, California, Georgia, Illinois, Nevada, New Mexico, North Carolina and Tennessee. You will be able to process PIN-based and Internet transactions with your debit card in these states.
We are also blocking magnetic stripe PIN and signature-based transactions greater than $50 in the states of New Jersey, New York and Pennsylvania. Chip transactions will not be blocked.
OUTSIDE THE UNITED STATES
We advise using a credit card when traveling abroad instead of your debit card to protect the funds you have on deposit in your accounts from potential loss due to fraudulent transactions.
If you are traveling abroad, please be advised that we block all ATM and debit card transactions initiated in Bosnia-Herzegovina, Brazil, Cuba, France, India, Libya, Malta, Nigeria, North Korea, and Romania.
In Great Britain and Saudi Arabia, we are currently blocking transactions initiated on the Internet and signature-based transactions using your debit card. You will be able to process PIN-based transactions with your ATM or debit card.
In China, signature-based debit card transactions are being blocked. You will be able to process PIN-based transactions and transactions initiated on the Internet.
In Italy, we are currently blocking signature based transactions greater than $25 using your debit card. You will be able to process PIN-based transactions and transactions initiated on the Internet.
You will be unable to use your debit card for Internet-based transactions in Albania, Azerbaijan, Bulgaria, Croatia, Cyprus, Hong Kong, Latvia, Liechtenstein, Luxembourg, Malaysia, Mauritius, Netherlands, Netherlands Antilles, Philippines, Singapore, Slovenia, and Vietnam. You will be able to process PIN-based and signature-based debit card transactions in these countries.
TO REPORT SUSPECTED FRAUD OR A LOST, STOLEN OR COMPROMISED CARD
If you suspect there may be fraudulent activity on your account, you must notify the bank immediately.
To report a lost, stolen or compromised ATM or debit card, contact the bank as soon as you become aware that your card is missing or has been compromised. You may contact any branch office during business hours or call HOT CARD Lost & Stolen Services at 1-800-264-5578 after business hours.
You can learn more about protecting your card or reporting fraudulent transactions by visiting the Federal Trade Commission website.
Updated November 21, 2016