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Fraud Alert: Telephone Scam Reported 5/16/2014

We have learned of a telephone scam that is being directed at bank customers.  The automated call informs the person that their debit card has been “suspended” and to enter their 16-digit card number to reactivate the card.  If you receive a call like this, you should hang up immediately.  Do not provide any information.  If you received a call and provided your debit card number or other identifying account information, IMMEDIATELY call a branch office near you for assistance during business hours.  After business hours, notify our HOT CARD Lost & Stolen Service at 1-800-264-5578.

We want to take this opportunity to remind consumers that a bank will never ask you to provide your account information using automated telephone messages, text messages, or email messages.  If you receive a telephone call, text, or email message claiming to be from your bank and asking you to provide personal or account information, do not respond to the text message, do not call any telephone number provided, and do not click on any website link provided in an email.

Criminals use telephone scams (pretexting), text messages (SMiShing), and email messages (phishing) to attempt to get consumers to divulge account numbers, debit and credit card numbers, and other personal confidential information. They use scare tactics to convince consumers that their bank account, credit card or debit card have been frozen or suspended and they must provide the information to reactivate their account or card.  Never respond to the messages or use the telephone numbers or website links provided in the messages. When there is a question about your account information, you should always contact the bank directly at a telephone number or website that you know to be legitimate (from a statement or receipt).

You can learn more about pretexting and phishing from the Federal Trade Commission. If you received a telephone call or text message, you can also file a complaint with the Federal Trade Commission at www.FTCcomplaintassistant.gov.