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ALERT: Blocked ATM and Debit Card Transactions

As of April 10, 2014 we are blocking all ATM and debit card transactions initiated in Malta due to reported fraudulent activity.

If you are traveling abroad, please be advised that we also block all ATM and debit card transactions initiated in India, France, Bosnia-Herzegovina, Cuba, Libya, Nigeria, North KoreaRomania and Brazil.  In Great Britain and Saudi Arabia, we are currently blocking signature-based and Internet debit card transactions. You will be able to process PIN-based transactions with your ATM or debit card in Great Britain and Saudi Arabia.

We also block signature-based debit card transactions in the states of California, Illinois, Nevada and Tennessee.  In California and Illinois, we also block all transactions initiated in discount stores, grocery stores and supermarkets.

If you conduct web-based transactions, such as online purchases, please be advised that we are blocking all such transactions initiated in Albania, Azerbaijan, Croatia, Cyprus, Hong Kong, Latvia, Liechtenstein, Luxembourg, Malaysia, Mauritius, Netherlands, Netherlands Antilles, Philippines, Singapore, Slovenia and Vietnam.

If you suspect there may be fraudulent activity on your account, you must notify the bank immediately.

To report a lost or stolen ATM or debit card, contact the bank as soon as you become aware that your card is missing.  You may contact any branch office during business hours or call HOT CARD Lost & Stolen Services at 1-800-264-5578 after business hours.

You can learn more about protecting your card or reporting fraudulent transactions by visiting the Federal Trade Commission website.