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July 2015
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Blocked ATM and Debit Card Transactions

We may block or limit the types of transactions processed using debit cards in response to alerts of excessive fraudulent activity.  We take these precautions to protect our customers and the funds in their accounts from potential fraud.  Information regarding these transaction limitations is provided below.  We advise using a credit card when traveling abroad instead of your debit card to protect the funds you have on deposit in your accounts from potential loss due to fraudulent transactions.

If you are traveling abroad, please be advised that we block all ATM and debit card transactions initiated in Bosnia-Herzegovina, Brazil, CubaFrance, IndiaLibya, Malta, Nigeria, North Korea, and Romania.

In Great Britain and Saudi Arabia, we are currently blocking transactions initiated on the Internet and signature-based transactions using your debit card. You will be able to process PIN-based transactions with your ATM or debit card.

We also block signature-based debit card transactions greater than $10 in the states of California, Illinois, Nevada and Tennessee, and signature-based debit card transactions greater than $55 at convenience, grocery and drug stores in the state of New York.  You will be able to process PIN-based and Internet transactions with your debit card.

You will be unable to use your debit card for Internet-based transactions in Albania, Azerbaijan, Croatia, Cyprus, Hong Kong, Latvia, Liechtenstein, Luxembourg, Malaysia, Mauritius, Netherlands, Netherlands Antilles, Philippines, Singapore, Slovenia, and Vietnam.  You will be able to process PIN-based and signature-based debit card transactions.

If you suspect there may be fraudulent activity on your account, you must notify the bank immediately.

To report a lost or stolen ATM or debit card, contact the bank as soon as you become aware that your card is missing.  You may contact any branch office during business hours or call HOT CARD Lost & Stolen Services at 1-800-264-5578 after business hours.

You can learn more about protecting your card or reporting fraudulent transactions by visiting the Federal Trade Commission website.

Seeking Commercial Loan Officer

Reporting to the Chief Credit Officer, the Commercial Loan Officer has management and development responsibility for new and existing commercial accounts as well as a supervisory role of the commercial lending department.

 Essential Job Duties


  • Develop and manage large commercial account relationships.
  • Carry out ongoing business development programs to promote the Bank’s lending services.
  • Call on prospective and existing clients to nurture ongoing relationships and to market and cross sell other Bank services.
  • Cross sell bank products and services, counseling customers on pertinent product awareness.

Portfolio Management

  • Maintain up to date records of transactions in conformance with loan policies and provide continuing financial counseling to customers.
  • Monitor customer’s account relationships through financial analysis and ongoing customer contact thus increasing retention and satisfaction, while minimizing risk.
  • Identify, cultivate and maintain relationships with referral sources.
  • Must be capable of managing and structuring all types of credits within the department.
  • Manage a large commercial portfolio with minimal delinquency and runoff.
  • Demonstrate ability for monitoring customer adherence to loan terms and enforcement of loan covenants.

Department Oversight

  • Monitor sales activities of the commercial lending team.
  • Coordinate strategic lending initiatives with the lending team. Report status of the strategic initiatives and lending activities to the Chief Credit Officer.
  • Conduct periodic performance reviews and provide staff with ongoing counsel, training, development and motivation.
  • Demonstrate strong leadership skills.
  • Keep abreast of regulatory compliance and development for assigned area.  Recommend procedural changes as needed to support prescribed requirements.

Community Involvement

  • Maintain through active participation professional and community relationships, increasing the Bank’s visibility within the marketplace, thus generating new business opportunities and furthering professional development.
  • Keep abreast of local economic, financial and legislative events which may have an impact on commercial lending activities.


Position Requirements

The qualified candidate will have over 5 years’ experience in Commercial Lending, a Bachelor’s degree and specialized training in lending, credit or related subjects. Excellent analytical, organizational, managerial and interpersonal, sales and negotiation skills are a must.

To Apply

Please send resume and salary requirements to


EEO employer; all qualified applicants will receive consideration for employment without regard to disability status, protected veteran status, or other any other characteristic protected by law

Online Banking Upgrade

Soon customers will be introduced to a new and improved Online and Mobile Banking experience including new features and increased functionality. Below you will find details about how the conversion to the new system during the period from Wednesday, July 8th to Thursday, July 9th will affect Online Banking and Bill Pay customers.

Upgrade to Online Banking
On Wednesday, July 8th at 3pm we will disable Online Banking and Bill Pay while we make the necessary upgrades. Service will resume late afternoon on Thursday, July 9th once all testing and validation has been completed.

Any online bill payments scheduled to occur during this time period will still be processed. During the upgrade, you will still have access to your accounts through our 24/7 telephone banking system 1-888-JCS-BANK (1-888-527-2265), your ATM or debit card will not be affected, and our branch offices will be open their normal business hours.

At any point after the upgrade is completed, go to and navigate to Online Banking. Your user name, password and personal image will remain the same in the upgraded system. Before accessing the upgraded system for the first time, you will be asked to read and accept the Terms of Service Agreement.

Online Bill Pay
If you use Online Bill Pay, you will be pleased to know that all of your previously established payees will automatically convert to the new system. We recommend that you confirm that the names and addresses of your payees are accurate. Additionally, please verify that your payee account numbers are correct.

To ensure your payments will be delivered accurately and on time, please make any necessary changes to your payee information.  To update payee information, on the “Pay My Bills” tab go to “More” and select “Payees” to view your list of payees.  From the payee list, you can view the complete information for each payee by clicking on the name.  From the payee list you can also edit the payee information, make a payment, or delete a payee using the buttons on the far right.

We also ask that you verify that any previously scheduled payments have been transferred appropriately with the correct payment amounts and delivery dates.

Mobile Banking
With the upgrade we will be introducing new mobile banking apps for Apple® and Android® devices. Simply visit the Apple App Store or Google Play® to download the app to your smart phone or other compatible device. (Please note, message and data rates may apply – check with your carrier for details.)

Our mobile-formatted website will continue to be available following the upgrade and will have additional features.  Mobile text banking will no longer be available.

Important Information for QuickBooks® and Quicken® users

Please click on the appropriate link for the operating system and version:


QuickBooks for Windows

QuickBooks Online Edition

QuickBooks for Mac


Quicken for Windows

Quicken for Mac

Important Information for Mint users

What’s New
Here are some of the new features you will find when you log in to the new Jewett City Savings Bank Online Banking service beginning on Thursday, July 9th.

  • Ability to customize your homepage
  • Make bank to bank transfers
  • Reorder checks
  • Deactivate or reactivate your debit card
  • Place a stop payment order
  • Self service center where you can re-set your own password
  • Set up automatic loan payment transfers (for Jewett City Savings Bank loans)
  • Sign up for and manage eStatements
  • Includes “Manage My Money” – a robust budgeting and personal finance management tool
  • Help videos available

If you need help
Look for the (?) symbol or the help videos that are available throughout Online Banking.  If you have any questions, you can contact Online Banking and Bill Pay Support at 1-877-864-5189 at any time.

Fraud Alert 06-01: Telephone Scam Reported

We have learned of a telephone scam that is being directed at bank customers.  The automated call informs the person that their debit card has been “deactivated” and to enter their 16-digit card number to reactivate the card.  If you receive a call like this, you should hang up immediately.  Do not provide any information.  If you received a call and provided your debit card number or other identifying account information, IMMEDIATELY call a branch office near you for assistance during business hours.  After business hours, notify our HOT CARD Lost & Stolen Service at 1-800-264-5578.

We want to take this opportunity to remind consumers that a bank will never ask you to provide your account information using automated telephone messages, text messages, or email messages.  If you receive a telephone call, text, or email message claiming to be from your bank and asking you to provide personal or account information, do not respond to the text message, do not call any telephone number provided, and do not click on any website link provided in an email.

Criminals use telephone scams (pretexting), text messages (SMiShing), and email messages (phishing) to attempt to get consumers to divulge account numbers, debit and credit card numbers, and other personal confidential information. They use scare tactics to convince consumers that their bank account, credit card or debit card have been frozen or suspended and they must provide the information to reactivate their account or card.  Never respond to the messages or use the telephone numbers or website links provided in the messages. When there is a question about your account information, you should always contact the bank directly at a telephone number or website that you know to be legitimate (from a statement or receipt).

You can learn more about pretexting and phishing from the Federal Trade Commission. If you received a telephone call or text message, you can also file a complaint with the Federal Trade Commission at

Personal Finance Tips for Children


Click on the graphic to download a pdf of our free bookmarks!

Anytime is the right time to begin teaching children about money, and the American Bankers Association has tips that can help parents teach money at home.

  • Talk openly about money with your kids. Communicate your values and experiences with money. Encourage them to ask you questions, and be prepared to answer them – even the tough ones.
  • Explain the difference between needs and wants, the value in saving and budgeting and the consequences of not doing so.
  • Set up a chore chart and give your children an allowance for completing their tasks.  Require them to save at least a small portion each week.  The three jars method, one for spending, one for saving and one for charitable contributions is a good way to impart a sense of responsibility.
  • Open up a savings account at your local bank for your children and take them with you to make deposits, so children can learn how to be hands-on in their money management.
  • Be an example of a responsible money manager by paying bills on time, being a conscious spender and an active saver. Children tend to emulate their parents’ personal finance habits.

You can visit the ABA’s Kids & Money web site for more tips and resources.  We’ve created these free bookmarks to help keep these savings tips in mind.

To help savers get started at a young age, we offer a savings account that can be opened with as little as $5.  There are no minimum balance requirements and no monthly service charges for children age 18 and under and for full-time college students.  More information about our student accounts is available on our web site or by contacting our office near you.

Important Information for Quicken and Quickbooks Users

Each year, Intuit discontinues support for older versions of Quicken® and QuickBooks®, and as a result these versions are no longer supported by our Online Banking system.

For Quicken Users

The following versions of Quicken will no longer be supported after April 30, 2015:

  • Quicken Mac® 2005
  • Quicken Essentials for Mac®
  • Quicken® 2012 for Windows

You can review Intuit’s Quicken Discontinuation Policy at:

In addition to the versions of Quicken no longer supported by Intuit, our Online Banking system will no longer support Quicken Mac 2006 and Quicken Mac 2007 (OSX 10.6 or older) due to security vulnerabilities with the SSLv3 protocol of these versions.

As of May 1, 2015, our Online Banking system will only support the following versions of Quicken:

  • Quicken® Mac 2007 (OSX 10.7 or newer)
  • Quicken Mac® 2015
  • Quicken® 2013 for Windows
  • Quicken® 2014 for Windows
  • Quicken® 2015 for Windows


For QuickBooks Users

The following versions of QuickBooks will no longer be supported after May 31, 2015:

  • QuickBooks® 2012 for Windows
  • QuickBooks for Mac® 2012

You can review Intuit’s QuickBooks Discontinuation Policy at:

As of June 1, 2015, our Online Banking system will only support the following versions of QuickBooks:

  • QuickBooks® 2013 for Windows
  • QuickBooks® 2014 for Windows
  • QuickBooks® 2015 for Windows
  • QuickBooks® for Mac 2013
  • QuickBooks® for Mac 2014
  • QuickBooks® for Mac 2015

Please contact Online Banking Customer Support at 1-877-864-5189 for questions about using Quicken or QuickBooks with Online Banking.

Red X Appearing in Online Banking URL

If you use Chrome as your Internet browser and have updated to version 41, you may notice a red X over the lock symbol and a red line through the https in the URL when using Online Banking or other secure web sites.  While the Online Banking web site is still secure, these visual displays indicate that the SSL certificate being used by the web site needs to be updated to the latest version.  Our Online Banking service provider is aware of the issue and the SSL certificate updates are expected to be completed over the next few weeks.

If you would like to learn more about these updates, please visit Google’s Online Security Blog.

Moore Retires, Andstrom elected as Director at Jewett City Savings Bank

Brian_AndstromAt the 142nd Annual Meeting held on March 25, 2015, Kevin C. Merchant, president and CEO of Jewett City Savings Bank, announced the retirement of Dr. Eric L. Moore from the Board of Directors.

Dr. Moore began his exceptional service with the Bank as a corporator in 1998 and served as a board member from 2000 to 2015. He served on many board committees and was instrumental in helping guide the Bank’s investment committee, which he chaired for the last decade.

“Dr. Moore has been an integral part of Jewett City Savings Bank’s success. His commitment to serving the Bank, and his investment guidance will be sorely missed,” said Kevin Merchant.

Merchant also announced the election of Brian A. Andstrom to the Board of Directors. An award-winning, broker associate with the Partner Network since 2008, Andstrom is also a partner of B.E.B.E. Company, a land development company. He has extensive experience in residential, commercial, industrial, and construction real estate, which he gained early in his career with the Petrowsky Real Estate Company – a firm he later owned and merged with Realty World Quintal prior to joining the Partner Network.

Brian has an exceptional track record of professional success and service. He was recently named a “Five Star Real Estate Agent” by The American Registry, and is a fourteen-time recipient of the Eastern Connecticut Association of Realtors “Top 5% Sales” Award. He is also a past recipient of the “Business Person of the Year” Award from the Plainfield Chamber of Commerce.

He has served on the board of directors of the Eastern Connecticut Association of Realtors and as chairman of the Northeast Board of Realtors Professional Standards Committee for nearly a decade.

“Brian’s vast experience with commercial, industrial, and construction real estate will be a valuable asset in helping Jewett City Savings Bank increase home ownership and business development opportunities that strengthen our local communities,” added Merchant.

Temporary Position Available
for Residential Loan Underwriter

Jewett City Savings Bank is seeking an experienced residential loan underwriter for a 3 to 4 month employment opportunity.  The ideal candidate will have experience with Avista, Mortgagebot, Insight and LaserPro systems, as well as a wide variety of loan products including VA, FHA, CHFA, jumbo and construction mortgages.

EEO employer; all qualified applicants will receive consideration for employment without regard to disability status, protected veteran status, or any other characteristic protected by law.


Send your resume and Application for Employment to (not a secure email).  Or, mail your submission to:

Human Resources Department
Jewett City Savings Bank
PO Box 335
Jewett City, CT 06351

Jewett City Savings Bank Foundation Announces Grants to Support Five Connecticut Food Pantries

Five Connecticut food pantries awarded a total of $11,500 in grants to provide critical food items to needy residents and improve pantry facilities

The Jewett City Savings Bank Foundation has awarded a total of $11,500 in grants to five Connecticut food pantries to purchase much-needed food and related items for those in need and to support the pantries’ additional programming to extend their reach into their service areas. These grants will help local food pantries achieve their mission of reducing food insecurity in eastern Connecticut.

The five food pantries receiving grants are Preston City Congregational Church, St. Mary Food Pantry, Town of Pomfret Food Pantry, Gemma E. Moran United Way Labor Food Center, and the Friends of Assisi Food Pantry, Inc.

Preston City Congregational Church, located in Preston, received a $2,500 award to provide basic food needs and items for holiday meals to local families, as well as certificates to local farmer’s markets.

Located in Jewett City, St. Mary Food Pantry received a $5,000 award, with $2,800 designated to purchase and install a much-needed propane tank to ensure generator-driven power to the pantry’s refrigeration unit during power failures. The remaining funds will be used to purchase food for those in need. The pantry serves residents of Griswold, Jewett City, Lisbon, Voluntown and surrounding towns.

The Town of Pomfret Food Pantry was awarded a $500 grant to provide food and basic needs to the town’s residents requiring assistance.

Gemma E. Moran United Way Labor Food Center of New London received a $1,500 award to support their Mobile Food Pantry’s scheduled distribution dates in the Town of Griswold. Each year, the Food Center distributes more than two million pounds of donated, surplus food to nearly 100 food pantries, soup kitchens, shelters, child care centers, community meal sites, and programs for the elderly. These member agencies in turn provide food and meals to 20,000 men, women and children throughout New London County each month.

The Friends of Assisi Food Pantry, Inc. in Danielson was awarded a $2,000 grant to continue the organization’s diaper donation program, distribute farmer’s market vouchers, and provide pantry support staff. The pantry serves residents of the Killingly, Danielson and Brooklyn areas.

These donations are part of Jewett City Savings Bank Foundation’s commitment to help improve the resources of food pantries in local high-need communities. In the past year, the Foundation has awarded more than $60,000 to help 38 local nonprofit organizations carry out their missions. According to Kevin Merchant, Foundation President, since its inception ten years ago the Foundation has awarded more than $500,000 to support organizations in its service area.

Food Pantry Coordinators (L-R); Stella Dawley, Laurie Waldron, Betsy Hopkins and Harriet Rosiene (not pictured) with Jewett City Savings Bank Foundation President, Kevin Merchant.

Food Pantry Coordinators (L-R); Stella Dawley, Laurie Waldron, Betsy Hopkins and Harriet Rosiene (not pictured) with Jewett City Savings Bank Foundation President, Kevin Merchant.