We have learned of a telephone scam that is currently being investigated in the western part of Connecticut. We want to take this opportunity to remind consumers that a bank will never ask you to provide your account information using automated telephone messages, text messages, or email messages. If you receive a call, text, or email message claiming to be from your bank and asking you to provide personal or account information, do not respond to the text message, do not call any telephone number provided, and do not click on any website link provided in an email.
Criminals use telephone scams (pretexting), text messages (SMiShing), and email messages (phishing) to attempt to get consumers to divulge account numbers, debit and credit card numbers, and other personal confidential information. They use scare tactics to convince consumers that their bank account, credit card or debit card have been frozen or suspended and they must provide the information to reactivate their account or card. Never respond to the messages or use the telephone numbers or website links provided in the messages. When there is a question about your account information, you should always contact the bank directly at a telephone number or website that you know to be legitimate (from a statement or receipt).
You can learn more about pretexting and phishing from the Federal Trade Commission. If you received a telephone call or text message, you can also file a complaint with the Federal Trade Commission at www.FTCcomplaintassistant.gov.