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About> Security > EFTs

Consumer account holders have some protections with regard to electronic fund transfer (EFT) transactions.

Limitations on Transactions
To protect your account, there are daily limits on the amount you may withdraw and purchases you may make using your ATM or debit card. There is also a limit on the dollar amount of any transaction processed through online banking. The following are the standard limits for these types of EFT transactions.

ATM Transaction Limits
You may withdraw up to $500 through the use of ATMs in any one day.
You may purchase up to $500 in goods and services through point-of-sale transactions in any one day.
The maximum amount of cash withdrawals and point-of-sale transactions is limited to $1,000 in any one day.

Debit Card Transaction Limits
You may withdraw up to $500 through the use of ATMs in any one day.
You may purchase up to $1,000 in goods and services through point-of-sale transactions in any one day.
The maximum amount of cash withdrawals and point-of-sale transactions is limited to $1,500 in any one day.

Online Banking Transaction Limits
There is a maximum limit of $25,000 on any payment or intra-bank transfer.

Refer to the “Limitations on Transactions” section of our Electronic Fund Transfer Agreement and Disclosure (PDF) for complete details.

Consumer Liability for Unauthorized Transactions
There are limits to a consumer’s liability for unauthorized electronic fund transfer transactions if the bank is notified within specific timeframes.

Tell us at once if you believe your ATM card, debit card, PIN or online banking access code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Calling us at 860-376-4444 is the best way to notify us to keep your possible losses to a minimum. If you tell us within two (2) business days after you learn of the loss or theft of your ATM card, debit card, PIN or online banking access code, you can lose no more than fifty dollars ($50) if someone used your ATM card, debit card, PIN or online banking access code without your permission. If you do not tell us within two (2) business days after you learn of the loss or theft of your ATM card, debit card, PIN or online banking access code and we can prove we could have stopped someone from using your ATM card, debit card, PIN or online banking access code without your permission if you had given us notice, you can lose as much as five hundred dollars ($500).

Tell us at once if your statement shows electronic fund transfers you did not make. If you do not tell us within sixty (60) days after the statement was transmitted to you, you may not receive back any money you lost after the sixty (60) days, and therefore, you could lose all the money in your account (plus your maximum overdraft limit, if applicable) if we can prove that we could have stopped someone from taking the money had you given us notice in time. If a good reason, such as a long trip or hospital stay keeps you from giving the notice, we will extend the time periods.

If you notify us about an unauthorized transaction involving your debit card, and the unauthorized transaction was processed on the MasterCard® network, zero liability will be imposed on you for the unauthorized transaction. We may increase the limit of your liability for such unauthorized transactions if we reasonably determine, based on substantial evidence, that you were grossly negligent or fraudulent in the handling of your account or your debit card. The zero liability provisions do not apply to PIN-based or PIN-less debit transactions not processed by the MasterCard network, including ATM transactions.

Refer to the “Consumer Liability” and “Consumer Liability For Unauthorized Transactions Involving Debit Card” sections of our Electronic Fund Transfer Agreement and Disclosure (PDF) for complete details.

Your Responsibility to Notify Us of Loss or Theft
You must notify us immediately if you believe your ATM or debit card is lost or stolen, or if you believe the secrecy of your PIN or online banking access code has been lost, stolen, or compromised. Call us at 860-376-4444 between the hours of 8:00 a.m. to 4:00 p.m. Monday through Friday (business hours).

For your ATM card, debit card or PIN, call us at 1-800-264-5578 during non-business hours (before 8:00 a.m. and after 4:00 p.m. Monday through Friday, weekends, and holidays).

Refer to the “Your Responsibility to Notify Us of Loss or Theft” section of our Electronic Fund Transfer Agreement and Disclosure (PDF) for complete details.

In Case of Errors or Questions About Your Transactions
If you think your statement or receipt is wrong or if you need more information about a transaction listed on your statement or receipt, you should notify us as soon as possible. The best way to notify us is by calling 860-376-4444 between the hours of 8:00 a.m. to 4:00 p.m. Monday through Friday (business hours). We will ask you to provide:

• Your Name
• Your Account Number
• A description of the error or transaction you are questioning
• An explanation as to why you believe it is an error or why you need more information
• The dollar amount of the error or transaction in question

We will investigate the error or question and provide a response within the specified timeframes.

Refer to the “In Case of Errors or Questions About Your Transactions” section of our Electronic Fund Transfer Agreement and Disclosure (PDF) for complete details.

 

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